At IIS Asset Management GmbH, we highly value providing optimal service and maintaining the highest quality standards. Continuous and cooperative contact with our customers is especially important to us. This, of course, also applies to our complaint management. We have established clear standards for documenting and handling complaints, and we adhere to these standards to ensure that complaints are always handled fairly, effectively, and promptly.
If you are dissatisfied with our services, please feel free to contact us. Your contact person is:
René Gröber – Compliance
IIS Asset Management GmbH
Platz der Einheit 2
60327 Frankfurt am Main, Germany
Phone: +49 (0) 69 – 94 51 95 402
Email: rg@iis-am.de
We will usually respond to you within five working days. Should the processing of your complaint take longer, we will inform you accordingly.
This service is free of charge for you as an investor. Consumers can contact BaFin’s arbitration board at any time in case of alleged violations:
Federal Financial Supervisory Authority
Arbitration Board
– Department ZR 3 –
Graurheindorfer Straße 108
53117 Bonn, Germany
Phone: +49 (0) 228 4108-0
Fax: +49 (0) 228 4108-62299
Email: schlichtungsstelle@bafin.de
On BaFin’s website (https://www.bafin.de/invg-schlichtung), you will find a form for submitting a written arbitration request and a description of the submission procedure.